- If you would like to return an item to Rejuvia, you must contact us first -
Items returned without prior contact may not be properly identified and this may nullify your refund. Any items shipped to an improper address due to failure to contact us for return information are not our responsibility to refund or reship.
Returned product(s) will be fully inspected and evaluated before a refund is issued.
Please follow the exact directions provided by our customer service team in order for your refund to be received and processed appropriately and timely.
Please email us directly at email@example.com to set up your return. Non-Refundable Items: Rejuvia is not responsible for Lost, Stolen, Mis-Routed or Undelivered shipments or those seized by Customs.
If a shipment is returned to us as “Undelivered” you may either receive a full refund for the products ordered minus the shipment costs and a 20% processing fee, OR we can reship the order after collecting an additional shipping fee.
**This does not apply to Refused Packages. Please see the Refused Packages Section below.
Items returned to us after 28 days of the initial purchase date and/or without contacting Rejuvia prior to the return, will NOT be refunded.
Given the choice, rather than refuse the package, please accept it and contact us immediately so we may process the return appropriately.
If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products, minus the original shipment costs and the return shipping fees and a 20% processing fee, if and when we receive the package back to our warehouse.
PLEASE NOTE: If you refuse a package, there absolutely will be a return shipping fee associated with the package being sent back to us. That return shipping fee will be deducted from your refund. By refusing your package, you accept the responsibility of paying this return fee.
If you refuse to accept your package because there is obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping. If the package is received back to the warehouse, we can either refund the cost of the entire order or reship you a new package at no additional cost to you.
Please contact us immediately if you refuse a package so we know it is on the way back to us.
PLEASE NOTE: Refused shipments/packages have been known to get lost in the return process and may not be returned to us. If you refuse your shipment and it does not return to our warehouse, we are unable to issue a refund.
OUR 100% SATISFACTION GUARANTEE: Try Rejuvia Completely Risk-Free Your First Time!
We believe strongly in the value of Rejuvia and take full responsibility for your satisfaction. If you don’t absolutely love it for any reason, we’ll give you a full refund for 1 oral sleep spray on your first order. No questions asked!
A few things to keep in mind. You must let us know within 28 Days of receiving your delivery. The love-it-guarantee does NOT apply to post-purchase order add-ons.
Simply follow these steps:
Let us know over email that you’d like a refund, and which item you’d like to return.
2. We will give you a shipping address to which you must ship your package back.
3. Purchase shipping and mail it back to us.
4. We will initiate your refund 5-7 business days after our warehouse has received and inspected your package.
PLEASE NOTE: Post-Purchase Order Add-Ons Are Not Eligible For a Refund.
Can I get a refund even if it’s not my first purchase?
You might have a legitimate reason to request a refund, even if it’s not your first time ordering from Rejuvia. However, our love-it-guarantee only applies to your first order.
* Repeated refund requests from the same customer are not allowed.
PLEASE NOTE: There is a 20% processing fee for returned items -
Defective/Damaged Items: If you receive a defective product you may return the product for a full refund or exchange. We will have the defective product returned to us free of shipping. We must receive the product back in order to send you another or issue a refund.
All returns MUST be received at our Warehouse within 28 days of the initial purchase date. We are unable to offer ANY refunds for products returned to us over the past 28 days. No Exceptions.